Day: April 14, 2018

Computer Telephony Integration- CTI

April 14, 2018

Computer Telephony Integration¬†is a technology that permits integration or co-ordination of interactions on a computer and a telephone. It is also known as CTI or Computer-Telephone Integration. With expansion in the contact channels from voice to advanced methods like web, fax, and email, the description of CTI has also been expanded to incorporate the integration […]

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